FAQ

Frequently Asked Questions

Where do you ship?

We currently ship to addresses within the United States.

Is shipping free?

Yes. Eligible U.S. orders receive free standard shipping. See our Shipping Policy for current delivery estimates.

When will my order arrive?

Orders are generally processed in 1–2 business days, followed by an estimated 4–6 business days in transit. Estimated total delivery time is approximately 5–8 business days. Delivery dates are estimates, not guarantees.

Can I return an item because I changed my mind?

No. Returns and refunds are accepted only for items that arrive damaged, defective, or materially different from the item ordered. Please review our Refund Policy before ordering.

What should I do if my item is damaged or incorrect?

Contact us within 30 days of delivery with your order number, purchase email, and clear photos or other reasonable evidence. Do not return an item until we provide instructions.

Which payment methods can I use?

Eligible checkout methods may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Availability can depend on your card issuer and checkout authorization.

How can I contact you?

American Appliance operates VOLTGRID.