Refund Policy

Refund Policy

Effective date: September 8, 2026

We want your order to arrive as described. This policy applies to purchases from VOLTGRID shipped within the United States.

Eligible claims

We accept return or refund requests only for products that arrive damaged, defective, or materially different from the item you ordered. We do not accept returns or refunds for a change of mind, buyer's remorse, an item that is no longer wanted, accidental damage after delivery, normal wear, or an incorrect address supplied at checkout.

30-day claim window

Contact us within 30 calendar days after delivery. Include your order number, the email used for the purchase, a clear description of the issue, and photos or other reasonable evidence of the damage or incorrect item. Requests submitted after 30 days may not be eligible, except where applicable law requires otherwise.

Before sending anything back

Do not return an item without contacting us first and receiving written return instructions. We may ask you to keep the item, provide additional evidence, or return it using the method we specify. Unauthorized returns may not be accepted or refunded.

Resolution and refund timing

After review, we may offer a replacement, partial refund, full refund, or another appropriate resolution. If we ask you to return a confirmed damaged or incorrect item, we will provide a prepaid return label or other return instructions at no cost to you. Approved refunds are issued to the original payment method; the time it takes for the credit to appear can depend on your bank or card issuer.

How to request help

Email support@YVOLTGRID.net or call +1 (240) 289-6956.

American Appliance operates VOLTGRID.