Privacy Policy

Privacy Policy

Effective date: September 8, 2026

This Privacy Policy explains how American Appliance ("American Appliance", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit or purchase from VOLTGRID, contact us, or otherwise interact with our services. It is intended for customers in the United States and supplements any rights that apply under local law.

Information we collect

Depending on how you interact with us, we may collect identifiers and contact details (such as name, email address, phone number, billing and shipping address), transaction and commercial information (such as products viewed or purchased, order history, payment status, and delivery details), communications you send to us, and online/device information (such as IP address, browser, device identifiers, cookies, and pages or features used).

Sources of information

We collect information directly from you, automatically through your browser or device, from our ecommerce and payment providers, and from service providers that support advertising, analytics, fraud prevention, fulfillment, and customer support.

How we use information

  • Process orders, payments, delivery, returns, exchanges, and customer-support requests.
  • Operate, secure, troubleshoot, and improve our store and services.
  • Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our terms.
  • Send operational messages, and where permitted, marketing or advertising communications.
  • Measure the performance of advertising and understand how customers use our store.

Cookies, analytics, and Google advertising

We and our service providers may use cookies, pixels, local storage, and similar technologies to keep the store functioning, remember preferences, protect against fraud, analyze traffic, and measure advertising. We may use Google Ads and related measurement tools for campaign measurement, conversion reporting, audience insights, and advertising. These technologies may collect online identifiers and activity information. You can manage cookies through your browser settings; disabling some cookies may affect site functionality.

How we disclose information

We may disclose personal information to service providers that help us operate our business, including Shopify and ecommerce providers, payment processors, shipping and fulfillment providers, customer-service providers, fraud and security vendors, analytics providers, and advertising partners. We may also disclose information when required by law, to protect rights and safety, or in connection with a corporate transaction. We do not sell personal information for money. Certain advertising or analytics practices may be considered "sharing" or targeted advertising under some state privacy laws.

Legal bases where required

Where a legal basis is required, we process personal information to perform a contract with you, comply with legal obligations, pursue legitimate interests such as store security and service improvement, protect vital interests, or with your consent where required.

Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including to complete transactions, comply with legal, tax, accounting, fraud-prevention, and dispute-resolution obligations. We use reasonable administrative, technical, and organizational safeguards, but no online system is completely secure.

Your privacy choices and rights

Subject to applicable law, you may request access to, correction of, deletion of, or a copy of certain personal information, and may appeal a privacy-rights decision where that right applies. You may opt out of marketing emails using the unsubscribe link in the message. To submit a request, email support@YVOLTGRID.net or call +1 (240) 289-6956. We may need to verify your request before acting on it.

California privacy notice

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), applies to your information and to our business, California residents may have rights to know, access, correct, delete, and receive information about personal information, as well as rights to limit certain sensitive-information uses and to opt out of certain sale or sharing practices. We do not sell personal information for monetary consideration. To exercise a California privacy choice, use our Your Privacy Choices page or contact us using the information below. Where supported by law, we honor an applicable opt-out preference signal, such as Global Privacy Control, for the browser or device that sends it.

Children

Our store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can take appropriate action.

Changes and contact

We may update this policy to reflect changes in our practices or legal obligations. We will post the updated version with a revised effective date.

American Appliance operates VOLTGRID.